Our Commitment: At EssayNut, we are committed to delivering high-quality work on time and according to your instructions. If we fail to meet our commitments, you are entitled to a refund.
1. Money-Back Guarantee
We offer a money-back guarantee to ensure your satisfaction with our services. You may be eligible for a full or partial refund under the following circumstances:
1.1. Missed Deadline
100% refund if we fail to deliver your order by the agreed deadline. We understand that timely delivery is crucial for your academic success, and we take this commitment seriously.
1.2. Instructions Not Followed
Full or partial refund if the delivered work does not follow your original instructions. The refund amount will be determined based on the extent of the deviation from instructions.
1.3. Plagiarized Content
100% refund if the delivered work contains plagiarized content. All our work is original and passes plagiarism checks. If plagiarism is found, you are entitled to a full refund.
1.4. Poor Quality
Partial or full refund if the delivered work is of substantially lower quality than what was agreed upon and cannot be corrected through revisions.
2. Refund Request Timeframe
Important: All refund requests must be submitted within 14 days after order completion. Requests submitted after this period will not be accepted.
The 14-day period begins from:
- The date the final version of the work is delivered to you
- The date you approved the final work
- The deadline date if work was not delivered
3. How to Request a Refund
3.1. Submit a Refund Request
To request a refund, you must:
- Log into your account on essaynut.com
- Navigate to the order in question
- Click on "Request Refund" button
- Provide detailed explanation of why you're requesting a refund
- Upload any supporting evidence (if applicable)
Alternatively, you can email us at [email protected] with:
- Your order number
- Detailed explanation of the issue
- Any supporting documentation
3.2. Review Process
Once we receive your refund request:
- Our quality assurance team will review your claim
- We may request additional information or clarification
- We will review the original order instructions and delivered work
- You will receive a response within 3-5 business days
3.3. Resolution
Depending on the circumstances, we may offer:
- Full refund: 100% of the order price
- Partial refund: Percentage of the order price based on the issue
- Free revision: Instead of a refund, we may offer to revise the work at no cost
- Store credit: Credit toward future orders
4. Conditions and Limitations
4.1. When Refunds Are NOT Available
You are NOT eligible for a refund if:
- You changed your mind after receiving the work
- You provided incorrect or incomplete instructions
- You failed to respond to writer's requests for clarification
- You downloaded the final work and did not request revision within 14 days
- You submitted plagiarism claims without valid evidence
- You requested changes to original instructions after work began
- Your refund request is submitted more than 14 days after order completion
- You failed to provide necessary materials or information required for the order
4.2. Revision Before Refund
Before requesting a refund, you must:
- Request revisions for any issues with the work
- Give us a reasonable opportunity to correct any problems
- Provide specific feedback on what needs to be changed
Refunds will only be considered if revisions fail to resolve the issues.
4.3. Partial Refunds
Partial refunds are calculated based on:
- The severity of the issue
- The percentage of work that does not meet requirements
- The amount of revisions already completed
- The time elapsed since delivery
5. Refund Processing
5.1. Approved Refunds
Once your refund is approved:
- Full refunds are processed within 5-10 business days
- Refunds are returned to the original payment method
- You will receive a confirmation email
- Depending on your bank, it may take additional time for the refund to appear in your account
5.2. Payment Method
Refunds are processed through the same payment method used for the original transaction:
- Credit card refunds: 5-10 business days
- Debit card refunds: 5-10 business days
- PayPal refunds: 3-5 business days
6. Dispute Resolution
If you disagree with our refund decision:
- You may request a review by a senior manager
- Provide additional evidence to support your claim
- We will conduct a final review within 5 business days
- The final decision will be communicated to you in writing
7. Prevention of Abuse
We reserve the right to:
- Deny refund requests that appear fraudulent or abusive
- Limit or suspend accounts with excessive refund requests
- Request additional documentation to verify claims
- Report fraudulent activity to authorities if necessary
8. Quality Guarantee
We stand behind the quality of our work. If you're not satisfied with your order:
- Unlimited free revisions until you're satisfied (within 14 days)
- Money-back guarantee if we can't meet your requirements
- On-time delivery guarantee or full refund
- Plagiarism-free guarantee or full refund
9. Contact Us
If you have questions about our refund policy or need to request a refund, please contact us:
Email: [email protected]
Address: Hometown Village, Trust House Room 43, Kenya
Response Time: Within 24-48 hours
10. Related Policies
Please also review our related policies:
Note: This Refund Policy is part of our Terms of Service. By using our services, you agree to this Refund Policy.
